The Setup Encountered an Error(37) During Install. Please Restart the Machine and Try Again.

Upgrade or update issues

Additional help or contact the states

Install Office 2010 or Role 2007
Contact back up

How do I download and install Function?

If y'all're looking for the steps to download and install the latest version of Part such equally Microsoft 365, Function 2021, Role 2019, or Office 2016, see Install Office on your PC or Mac.

If you desire to download and install Office 2013 or Office for Mac 2011, see Install Office 2013 on a PC or Install Role for Mac 2011.

How do I reinstall Office?

If y'all're reinstalling Role on a different estimator than the 1 where you originally installed Office, note the following:

For Office 365 subscriptions: You tin can install Office on all your devices and sign in to Role on five devices at the aforementioned time.
For a i-time purchase of Office such as Function Dwelling & Concern, Office Dwelling house & Student, or Office Professional person: You tin can install Office on only ane PC or Mac. However, you may transfer Office 2021, 2019, 2016 or 2013 to another reckoner that belongs to you if y'all experience a hardware failure or you buy a new figurer. For more information, see the Microsoft License Terms for your product, or encounter this blog mail service, Office now transferable.

When y'all're set to reinstall Office, sign in at https://www.office.com/signin with the aforementioned Microsoft business relationship y'all originally associated with your Office production when you first installed it. Yous can as well find installation steps here:

For the latest version of Office, run into Install Office on your PC or Mac.

For Role 2013 or Office for Mac 2011, see Reinstall Office 2013 on a PC or Reinstall Part for Mac 2011.

Problems while trying to install Part

If you lot encountered a problem while installing Part on a PC, try restarting your computer then attempting to install Office again. If that didn't help, use this easy fix tool to uninstall Office completely. Afterward your uninstall is complete, try reinstalling Part.

Uninstall Role using piece of cake set

Select the push below to download and install the Part uninstall support tool.

Download
Follow the steps below to download the uninstall back up tool according to your browser.

Tip:The tool may take a few minutes to download and install. Subsequently completing the installation, the Uninstall Office products window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-upwardly window, select Save Fileand and so from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
Select the version yous want to uninstall, and so select Adjacent.
Follow through the remaining screens and when prompted, restart your computer.

Subsequently you restart your reckoner, the uninstall tool automatically re-opens to consummate the final step of the uninstall procedure. Follow the remaining prompts.
Select the steps for the version of Office yous desire to install or reinstall. Shut the uninstall tool.

Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Function 2010 | Office 2007

If Office yet won't install, bank check that your calculator meets the system requirements to install Office. For example, you tin't install Office on computers running Windows XP or Windows Vista.

If y'all're nevertheless unable to install Office following the steps in Download and install or reinstall Office try using the offline installer.

The Part offline installer may assist featherbed potential proxy, firewall, antivirus, or Internet connection problems that might occur during an Office installation.

For steps to install an offline version of Office, come across Utilize the Office offline installer and select the correct tab for your version of Office.

Computers running Windows Vista or Windows XP don't encounter system requirements to install Role

Y'all can't install Office 2016 or Role 2013 on computers running Windows Vista or Windows XP as these operating systems don't meet the system requirements for Office. Attempting to install Role on a figurer running an unsupported operating system will result in an error. (If you lot're interested in learning more than near the latest version of Windows, run across Windows ten specifications for details.)

If your estimator can't install the total desktop version of Office considering your calculator doesn't meet the organisation requirements, you can try using Office Online in your calculator'southward browser. See the supported browser department on the organization requirements page.

Can I install Function on a Chromebook?

You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. See Install Microsoft Office on a Chromebook.

Y'all don't desire to install all the Office applications

When you lot install Function 2016 or Role 2013, all the applications that came with your detail Role production are installed at the same fourth dimension. You can't custom select which Office applications you want to install or non install, nor you can't delete individual applications later on your installation is consummate. Yet, you tin can delete shortcuts to applications you don't plan to use.

Tip:If y'all notice you need an application that didn't come with your Office product, you take the option to purchase a stand up-alone application. For case, you may determine yous need Access or Outlook, merely those applications weren't included in your product. To purchase a stand-alone awarding, go to https://products.part.com/ and do a search for the app you want to buy.

You want to install Part on a drive other than the C: drive

You tin can only install Office on the organisation drive where your operating organization is installed. That'south usually your C: drive.

Install the 64-bit version of Function instead of the 32-scrap version

Y'all may go an error if you effort to install the 64-chip version of Role and you currently accept the 32-scrap version installed (or vice versa).

Therefore, if you previously installed the 32-bit version of Office on your PC, but decide you at present want the 64-bit version, or vice versa, you'll have to uninstall the flake version you don't want and so reinstall the scrap version you do want instead. Use this like shooting fish in a barrel ready to uninstall Office.

Select the push below to download the Office uninstall support tool.

Download
Follow the steps to open up the download according to your browser, and when you're prompted in the Application Install window, select Install, and then I hold for the Microsoft Services Agreement.

Tip:The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window volition open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Edge (older)
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
From the Uninstall Office products window, select the version of Office y'all desire to uninstall, and and so select Next.
Follow the prompts on the remaining screens and when prompted, restart your computer.

After you restart your figurer, the uninstall tool automatically re-opens to consummate the final step of the uninstall procedure. Follow the remaining prompts.

If you're looking for the steps to install the 64-bit version of Office, see the department, Step 1: Sign in to download Part.

For Role 2013, see Install Part 2013 on a PC.

If you're not sure how to make up one's mind between 64-bit or 32-bit, see Choose the 64-bit or 32-fleck version of Role 2016.

Install Office through Microsoft HUP

If your organization subscribes to the Home Utilize Program (HUP) find data most how to buy and install Function at, Install or reinstall Function through Microsoft HUP.

I'm a student. How do I install Office?

If you're a student or teacher, and yous don't see an selection to install Part through your institution, yous may be eligible for Office 365 Didactics, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address. For more information, see Get Part 365 for free.

Known problems with Office and Windows 10

Meet Known issues with Office and Windows 10.

Unsupported operating system error

Y'all see the following error message afterward selecting the Install button from office.com/myaccount:

This error can occur if:

Y'all're on a PC and yous're trying to install the Mac version of a one-time buy of Office, such as Part Home & Student; or you're trying to install the PC version of Part on a Mac.

For solutions to this, see Unsupported operating arrangement mistake when installing Office.
You lot're trying to install Office on a mobile device, such as an iPad or iPhone, or a Chromebook.

The Install button bachelor afterwards signing in at office.com downloads the version of Office designed to run on a PC or Mac. To install Role on a mobile device see Set up Part apps and email on a mobile device.

To install Part on a Chromebook, see Install Function on a Chromebook
Yous're trying to install the desktop version of Role on an unsupported operating organization such equally Windows XP or Vista.

Cheque the system requirements for Function to encounter what operating systems are supported.

Office is taking very long to install

If Office is taking a long time to install you may be on a slow connection. See Office is taking long to install or Office hangs at 90% for possible solutions.

You lot go a KERNEL32.dll error when trying to install Office and other system requirement bug

If you're trying to install Office on a figurer running Windows XP or Windows Vista, y'all may go an error that says the dynamic library KERNEL 32.dll can't be located. This occurs because newer versions of Office aren't supported on these versions of Windows. For more than information, meet Why can't I install Office 365, or Office 2019, 2016, or on Windows XP or Windows Vista?

Check that your computer meets the minimum organisation requirements to install Office. Run across System requirements for Function for a listing of additional requirements.

If yous're not sure which operating organization you accept, see Which Windows operating organisation am I running? or Find the OS Ten version and build number on your Mac.

If your computer can't install the total desktop version of Office because information technology doesn't meet the system requirements, you can try using Office Online in your estimator'due south browser.

Install button doesn't install Office

If the Install button is grayed out, your Role 365 subscription might have expired. Come across Renew Office 365 for home.

For other solutions, see Install push doesn't install Office.

I become a "Terminate, you should wait to install Office 2016" fault

This fault can occur if yous haven't updated Office 2013 to the latest version or you accept a standalone 2013 app which is already included in the newer Office 2016 suite of apps. See Mistake: Stop, you should look to install Office 2016. We'll accept to remove the following if you continue for steps on how to resolve.

If you connect to an Exchange 2007 mailbox (which reached End of Life on Apr xi, 2017), you might want to stay on Office 2013 until you upgrade from Exchange 2007. See the post-obit:

Fault: End, y'all should wait to install Part 2016. You won't be able to receive mail from a current mailbox
Exchange 2007 terminate of support roadmap
Office 2013 is no longer available for installation with an Role 365 subscription

Fault messages when installing Function

You might get an fault that has a number and possibly some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors.

Not every error is listed here. If at that place'south a Larn More link on the error message, select that. If there's no link, permit the states know what mistake yous got and where you were in the install procedure when you received it. Exit us a comment at the bottom of this page to allow us know more about your event.

"...Another installation is in progress..." or fault codes 0-1018 or 6-30015 when installing Office
"Office (64-scrap) couldn't be installed" fault
"Something went wrong" error when you effort to start an Office app
Stop the print spooler service while installing Role
"Unlicensed Product" errors
Nosotros're also upgrading some older apps
Error code 0-3
Mistake code 12002-4, 12007-iv, or 12152-4
Error lawmaking 30015-half dozen
Mistake code 30015-1011 (1392) and 30015-4 (1392)
Error lawmaking 30029-1011
Mistake lawmaking 30029-iv
Error code 30033
Mistake code 30053-4 or 30053-39 when installing a language pack
Error code 30068
Error code 30094
Error code 30102-11, 30102-13, 30103-11, or 30103-thirteen
Error code 30125-iv or 30125-1011

Fault lawmaking 30143-37
Error code 30145
Error code 30169-22
Fault code 30174-4
Mistake lawmaking 30174-four-2, 30174-4-5, 30174-4-32, 30174-123, or 30174-183
Error code 30174-4-23, 30174-four-483, or 30174-4-1117
Error code 30174-4-27
Error code 30175-xi
Error code 30180-4
Fault lawmaking 30183-4 when installing Office with a Speedport router
Error code 3-iv
Mistake codes 0-1011, 30088-1015, or 0-1005
Error code 0xC004C060
Error 0x8a010101 when yous try to activate Office for Mac 2011
Error code 0x80070005
Error code 0x8004FC12

Upgrade or update Office issues

If you have an Part 365 subscription you already have the latest version of Office or the most upwards-to-date channel your Office 365 administrator has set. For non-subscription products such equally Office Abode & Business, you have the option to subscribe to Office 365 or purchase the latest version. For more information see:

How practise I upgrade Office?
How exercise I get the newest features in Function 365?

Upgrade or switch Role 365 plans

It's possible to switch between Office 365 Home, Personal, or University, or to switch from an Office 365 home plan to a business plan. For more data on how to exercise this, run into :

Switch to a different Office 365 for home subscription
Upgrade Office 365 for home to a business subscription

How practice I install Office updates?

Keeping Office up-to-date ensures that you accept the latest security updates and fixes. For data about installing updates, see Install Office updates.

Where to sign in to Office 365 or My Office Account

Microsoft has more than 1 kind of Part 365 service and each service has its own sign-in folio. Where y'all sign in from your spider web browser depends on which service you're using. See Sign in to Office or Office 365.

You forgot the account yous associated with Office

In most cases, if y'all have an Role product listed nether Office for home y'all need a Microsoft account to sign in to install Part or manage your Office 365 subscription. If you don't remember what Microsoft account you associated Office with, see I can't remember the Microsoft account I employ with Function.

Share your Office 365 Domicile subscription

See How to share your Office 365 Home subscription with up to 4 people.

Cancel a subscription

If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription.

For trial subscriptions, see Cancel your gratuitous trial of Part 365 Home

Troubleshoot activation failures

If you have an Role 365 plan, to keep it active, you have to sign in at least in one case every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you lot log in.

Also see:

Activate Role
Unlicensed Product and activation errors in Role
A subscription detect appears when I open an Office 365 application
"Account Detect" appears in Office later switching Office 365 plans
Error when installing Office for two different countries

Aid with Office product keys

Come across Help with your Function product key

Deactivate an install

You lot can activate Function on up to five computers. If you've used up your five installs and desire to install Office on another computer, you lot have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you tin can't apply Role on that figurer until yous activate it. Come across Deactivate an Role 365 install.

Where to install Office on a Mac

If you're looking for where to install Role on a Mac, come across Install Office on your PC or Mac.

Download and installation bug on a Mac

For download and installation issues on a Mac, encounter What to attempt if you can't install Role 2016 for Mac.

I can't find the apps on my Mac

When you lot install Office 2016 for Mac, the app icons aren't automatically added to the dock. To add to the dock, elevate the app icon from the Launchpad or the Applications folder. Meet Add together the Office for Mac app icon to the dock.

Uninstall Office for Mac

Select the version of Part you lot want to uninstall.

Uninstall Part for Mac
Uninstall Office 2011 for Mac

Actuate Office on a Mac

To activate Role on a Mac, run into Activate Office for Mac

Mac activation issues

To troubleshoot Mac activation issues, see the "Activation" tab on What to try if yous can't install or activate Office for Mac.

Install updates on a Mac

Microsoft AutoUpdate makes sure your copy of Part will always be up-to-engagement with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically

To bank check what the latest update is, run across Update history for Office for Mac.

Install Part apps and fix up electronic mail on a mobile device (iOS, Android, or Windows telephone or tablet)

The Office apps for Android, iOS (iPhone or iPad), or Windows mobile devices are available to download from the app store for your device. For details on how to download Part apps and set them upwards, select your device from below:

Gear up Function apps and electronic mail on Android
Set up Role apps and e-mail on iOS devices
Set Office apps and email on Windows Phone or Ready upwardly Function apps on Windows Phone

Yous tin't gear up e-mail on your mobile device

For assistance with troubleshooting e-mail setup on your phone or tablet, see Troubleshoot email setup on mobile.

You tin can't edit documents using Part apps on your mobile device

In most cases y'all can do basic editing on most of these devices, yet if you take a qualifying Part 365 subscription, yous get access to the apps' extra features. If you discover you tin can't brand edits to certain documents, run into What y'all tin do in the Role apps on an Android, iOS, or Windows mobile device with an Function 365 subscription.

Y'all can't find the Office applications after installing Part

If yous can't notice the Office applications later on installing Office, or y'all're not sure your install worked, see Can't find Office applications in Windows 10, Windows eight, or Windows vii?

Office "stopped working" message appears when yous start an application

You lot might run across an "<application> stopped working" error when you endeavour to get-go ane of these Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Older versions of add-ins might cause this type of problem.

To resolve, start make sure you installed the latest Office update.

If the awarding nevertheless isn't working, try the options in, Why exercise I get a "stopped working" message when I start my Function application?

What version of Office am I using?

See What version of Office am I using?

Install older versions of Role

For steps to install or reinstall Function 2010, see Install Office 2010. For Office 2007, see Install Office 2007.

Contact support

If you're still having trouble installing Office, encounter Contact Office Support.

Try this first

Recovery tool didn't assist? Select from beneath:

Upgrade or update issues

Account or sign in bug

I tin't sign in
I forgot my password

Activation or unlicensed product

Troubleshoot activation failures
Deactivate an install

Additional help or contact u.s.

Outlook
Skype for Business organisation
OneDrive for Business
SharePoint
Contact us

How do I download and install or reinstall Role?

If you lot're looking for the steps to download and install the latest version of Office, see Install Part on your PC or Mac.

After Feb 28, 2017 yous won't be able to install Office 2013 equally part of your subscription. See Office 2013 will no longer be available for installation with an Office 365 subscription for more details including what the Office 365 admin in your organization can do if you must reinstall Role 2013.

I take a subscription for Project or Visio. How exercise I download and install them?

Project and Visio aren't currently supported on a Mac.

To install Projection Online Professional or Projection Online Premium on your PC, see the section Download and install Projection.

To install Visio Pro for Office 365 on your PC, encounter Download and install Visio Pro for Office 365.

After Feb 28, 2017 you won't exist able to install Project 2013 or Visio 2013 every bit part of your subscription. See Office 2013 will no longer be bachelor for installation with an Office 365 subscription for more details including what the Office 365 admin in your organization can practice if you must reinstall the 2013 versions of Projection or Visio.

You don't want to install all the Part applications

When you lot install Role 365, all the applications that came with your particular Office production is installed at the aforementioned time. Yous can't custom select which Function applications yous want to install or not install, nor you can't delete individual applications afterwards your installation is complete. Still, you can delete shortcuts to applications you don't program to use.

Tip:If yous discover y'all need an awarding that didn't come with your Part product, you have the choice to purchase a stand-alone application. For case, yous may decide you lot need Admission or Outlook, but those applications weren't included in your production. To buy a stand up-alone awarding, get to https://products.role.com/ and do a search for the stand up-lone app you desire to buy.

You lot want to install Office on a bulldoze other than the C: drive

You can just install Part on the system drive where your operating system is installed. That's usually your C: bulldoze.

Install the 64-fleck version of Role instead of the 32-fleck version

If you previously installed the 32-bit version of Function on your PC, only decide yous at present want the 64-bit version, you lot'll accept to uninstall 32-bit and so reinstall the 64-bit version of Office. To uninstall the 32-bit version employ this easy gear up to uninstall Part.

Select the push below to download the Office uninstall back up tool.

Download
Follow the steps to open the download according to your browser, and when you're prompted in the Application Install window, select Install, and then I concur for the Microsoft Services Agreement.

Tip:The tool may have a few minutes to download and install. Afterward completing the installation, the Uninstall Office products window volition open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Border (older)
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-upward window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
From the Uninstall Role products window, select the version of Role you want to uninstall, and so select Next.
Follow the prompts on the remaining screens and when prompted, restart your estimator.

After yous restart your computer, the uninstall tool automatically re-opens to complete the last step of the uninstall process. Follow the remaining prompts.

If you're looking for the steps to install the 64-bit version of Office, come across the section, Step i: Sign in to download Part.

If you're not sure how to determine between 64-chip or 32-flake, see Cull the 64-fleck or 32-flake version of Function 2016.

Tin I install Office on a Chromebook?

You tin't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. Encounter Install Microsoft Office on a Chromebook.

Problems while trying to install Office

If you encountered a trouble while installing Office on a PC, effort restarting your calculator so attempting to install Office over again. If that didn't assistance, use this easy ready tool to uninstall Office completely. Afterwards your uninstall is complete, try reinstalling Role.

Uninstall Role using easy ready

Select the push button below to download and install the Office uninstall back up tool.

Download
Follow the steps beneath to download the uninstall support tool according to your browser.

Tip:The tool may take a few minutes to download and install. Later completing the installation, the Uninstall Function products window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open up.
Edge (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-upwards window, select Save Fileand and then from the upper-correct browser window, select the downloads arrow > SetupProd_OffScrub.exe.
Select the version you want to uninstall, and and then select Next.
Follow through the remaining screens and when prompted, restart your computer.

After you lot restart your computer, the uninstall tool automatically re-opens to complete the last footstep of the uninstall process. Follow the remaining prompts.
Select the steps for the version of Part y'all want to install or reinstall. Shut the uninstall tool.

Microsoft 365 | Part 2021 | Function 2019 | Office 2016 | Office 2013 | Office 2010 | Role 2007

If Role still won't install, bank check that your calculator meets the organisation requirements to install Office. For instance, you tin't install Office on computers running Windows XP or Windows Vista.

If you lot're still unable to install Function following the steps in Download and install or reinstall Office try using the offline installer.

The Part offline installer may help featherbed potential proxy, firewall, antivirus, or Net connection bug that might occur during an Office installation.

For steps to install an offline version of Role, see Use the Office offline installer and select the right tab for your version of Function.

You can't install Access

If you can't detect Admission on your computer even though its included with your Office 365 subscription, try the following in the order listed.

Note:Access tin can only be installed on computers running Windows 7 or later. You lot can't install Access on a Mac.

Update Role

Open an Office application, such as Give-and-take or Excel and create a new document.
From the ribbon, select File > Account.
Under the Product Information section, select Update Options > Update Now.
When the update is complete, click Start and look for Access in your listing of apps.

Reinstall Function

Follow the steps in Install Function on your PC or Mac. If you need to install the 64-bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business production."

If you take problems installing Office, you may need to uninstall it first and and then reinstall it. Come across the department above, For problems while installing Function

You lot don't come across an option to install Office, check if you accept a license

If y'all're not already signed in, go to http://admin.microsoft.com and sign in with your work or school business relationship.

Note:If you're unable to sign in with your piece of work or school account, you may be signing in to the wrong Role 365 service, see Where to sign in to Part 365.
From the browser header, go to Settings > My app settings > Office 365.
On the My account folio, select Subscriptions.

You'll run into the services that you lot're licensed to use, such as the latest desktop version of Office, SharePoint Online or OneDrive for Business, and Exchange Online. If you lot don't see The latest desktop version of Role in the list (or Project or Visio if your organization has a program that includes those applications) your admin probably hasn't assigned an Office license to you. If you're an admin, come across Assign licenses to users in Function 365 for business. For more data, run across What Office 365 concern production or license practise I have?

If you lot take a license, then y'all're ready to Install Office on your PC or Mac, (or Project Online Desktop Client or Visio Pro for Function 365).

Non all Office 365 subscription plans come with the fully installed Office applications. Run into the lesser of the Office for business column for a list of plans that don't include the Office desktop client. If your system has one of these Microsoft 365 plans, the Part 365 admin tin switch to a different Office 365 plan or subscription or purchase another Office 365 for business subscription for users in an organization who crave the full version of Office.

If yous're an admin and you aren't sure what plan y'all have, follow the steps in What Function 365 for business subscription do I have? For a comparison of plans, meet compare small business organization plans or compare enterprise plans.

You're a student or teacher and don't encounter an pick to install Office

If you're a student or teacher and don't see an option to install Office, you may be eligible for Part 365 Teaching, which includes Word, Excel, PowerPoint, and OneNote. All yous need to get started is a valid schoolhouse electronic mail address. For more data, encounter Get Role 365 for free.

Be sure to check the Arrangement requirements for Office. For instance, you can't install Part on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may notwithstanding be able to apply Office Online in your reckoner's browser.

Computers running Windows Vista or Windows XP don't meet system requirements to install Office

You lot tin can't install Office 2016 or Part 2013 on computers running Windows Vista or Windows XP equally these operating systems don't meet the system requirements for Function. Attempting to install Function on a computer running an unsupported operating system will upshot in an error. (If you're interested in learning more about the latest version of Windows, see Windows 10 specifications for details.)

If your computer tin can't install the total desktop version of Office because your estimator doesn't meet the organization requirements, you can attempt using Part Online in your reckoner'south browser. See the supported browser department on the organisation requirements page.

Office install hangs or is stuck at 90%

If Function is taking a long time to install you may be on a ho-hum connection or you some other install or update may be happening in the background. See Office is taking long to install or Function hangs at 90% for possible solutions.

Known issues with Office and Windows 10

Meet Known bug with Office and Windows 10.

Install push button doesn't install Function

If the Install push button is grayed out, your Role 365 subscription might take expired. Select your subscription from the list in Renew Office 365 for business to meet the steps for how to renew it.

For other solutions, encounter Install button doesn't install Office.

You go a KERNEL32.dll error when trying to install Office and other organization requirement issues

Check that your computer meets the minimum organization requirements to install Role. Run across System requirements for Office for a list of additional requirements.

If you're trying to install Office on a computer running Windows XP or Windows Vista, y'all may get an error that says the dynamic library KERNEL 32.dll tin't exist located. This occurs because newer versions of Office aren't supported on these versions of Windows. For more information, see Why can't I install Office 2013 or Office 2016 on Windows XP or Windows Vista?

If you lot're not sure which operating arrangement you lot have, meet Which Windows operating system am I running? or Find the OS Ten version and build number on your Mac.

If your estimator can't install the full desktop version of Office because it doesn't encounter the arrangement requirements, you lot tin endeavor using Function Online in your reckoner'due south browser.

I get a "End, yous should wait to install Function 2016" error

If you connect to an Exchange 2007 mailbox (which reached End of Life on April xi, 2017), you might want to stay on Office 2013 until yous upgrade from Exchange 2007. See the following:

Fault: Cease, you lot should wait to install Role 2016. Yous won't exist able to receive mail from a current mailbox
Exchange 2007 terminate of back up roadmap
Function 2013 is no longer available for installation with an Function 365 subscription

Error messages when installing Role

You might get an error that has a number and perhaps some descriptive text. Although the messages are hard to understand, in that location are oft solutions. Try these links if you get these errors.

Not every error is listed here. If in that location'due south a Learn More link on the error message, select that. If at that place'due south no link, let us know what fault yous got and where you were in the install process when y'all received information technology. Leave the states a comment at the bottom of this folio to let u.s.a. know more nearly your event.

"...Some other installation is in progress..." or error codes 0-1018 or half dozen-30015 when installing Office
"Office (64-bit) couldn't be installed" error
"Something went wrong" error when you try to start an Office app
Terminate the impress spooler service while installing Part
"Unlicensed Product" errors
Nosotros're too upgrading some older apps
Mistake lawmaking 0-three
Fault code 12002-iv, 12007-iv, or 12152-four
Error code 30015-6
Fault lawmaking 30015-1011 (1392) and 30015-4 (1392)
Error lawmaking 30029-1011
Error code 30029-4
Error lawmaking 30033
Error code 30053-4 or 30053-39 when installing a language pack
Error code 30068
Mistake code 30094
Error code 30102-xi, 30102-13, 30103-11, or 30103-thirteen
Error code 30125-4 or 30125-1011

Error code 30143-37
Fault code 30145
Error code 30169-22
Error code 30174-4
Error code 30174-iv-2, 30174-iv-5, 30174-4-32, 30174-123, or 30174-183
Error code 30174-four-23, 30174-4-483, or 30174-4-1117
Error lawmaking 30174-4-27
Fault code 30175-11
Error code 30180-4
Error code 30183-iv when installing Office with a Speedport router
Fault code 3-4
Error codes 0-1011, 30088-1015, or 0-1005
Error code 0xC004C060
Fault 0x8a010101 when y'all attempt to actuate Part for Mac 2011
Error code 0x80070005
Error lawmaking 0x8004FC12

Upgrade to Function 2016

If you're on an Microsoft 365 subscription, yous will come across an upgrade notification in the card bar of your Office applications or you tin can update your version manually by signing in to Microsoft 365. Encounter Upgrade to Part 2016 using Office 365 for business organization.

How do I install Function updates?

Function upwardly-to-date ensures that you take the latest security updates and fixes. If your admin has given you permission to install updates, see Install Part updates.

You're having trouble signing in

Tip:You tin download and run the Microsoft Support and Recovery Banana to perform automatic tests and recovery actions that help identify and fix sign in problems.

Microsoft has more than one kind of Office 365 service and each service has its own sign-in folio. Where you sign in depends on which service you're using.

Sign in with your work or schoolhouse account at https://www.role.com/signin. This is the business relationship that you lot created or someone in your organization created on your behalf.

If you use Part 365 operated past 21Vianet in People's republic of china, sign in with your work or school username and password at:

https://login.partner.microsoftonline.cn

If you lot utilize Part 365 Federal republic of germany, sign in with your work or school username and password at:

https://portal.office.de

For more information nearly accounts, see Where to sign in to Office 365 or What is my user ID and why practice I demand it for Office 365 for business organization?

You forgot your countersign

If yous've forgotten the password for the piece of work or schoolhouse account you apply with Role 365, you tin can reset it at, https://passwordreset.microsoftonline.com/ or contact your organization'south ambassador.

Activation or unlicensed product problems

If yous have an Office 365 plan, to keep it agile, you take to sign in at least once every 30 days. If your subscription hasn't expired, Office volition reactivate the subscription the next time you lot log in.

Troubleshoot activation failures

As an Office 365 for business user, you lot can download Microsoft Back up and Recovery Assistant to assistance you fix activation issues.

Select the download button and install the Microsoft Support and Recovery Banana.

Download
Follow the steps below to download the support tool according to your browser.

Tip:The tool may accept a few minutes to download and install. After completing the installation, the Application Install window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_Act.exe > Open up.
Border (older) or Net Explorer
- At the lesser of the browser window, select Run to launch the SetupProd_Act.exe.
Firefox
- In the pop-up window, select Save Fileand and so from the upper-right browser window, select the downloads arrow > SetupProd_Act.exe.
When the Application Install window appears, you will be asked if you lot desire to install this application. Select Install to proceed.
Follow through the remaining screens to complete the installation.

If that tool doesn't resolve your upshot or y'all recently switched plans and now get an unlicensed product error or can't utilise your Office applications, meet Unlicensed Product and activation errors in Role.

If activation failures began after y'all upgraded to Windows ten, see Office error code 0x8004FC12 when activating Office.

Deactivate an install

You can activate Office on up to five computers. If you lot've used upwardly your 5 installs and want to install Office on another estimator, you have to deactivate an installation. Deactivation doesn't remove Part from the computer, simply you can't utilise Office on that computer until you activate it.

If you're an Function 365 user, exercise the following to conciliate an installation.

Go to https://admin.microsoft.com/Account/#domicile. If prompted, sign in with your work or school account.
From the Install condition tile, select Manage installs.
Nether Install condition, select Deactivate to deactivate the Function installations you no longer use.

For more information, encounter Deactivate Role 365 if you come across a "limit reached" error.

Where practice I install Office for Mac?

If y'all're looking for steps describing how to install Office on a Mac, encounter Install Role on your PC or Mac. Office recognizes what operating system you're using and then make sure yous're on your Mac when you click Install to brainstorm the install procedure.

Download and installation issues on a Mac

For download and installation issues on a Mac, see What to endeavour if yous tin't install Office 2016 for Mac.

I tin't discover the apps on my Mac

When you lot install Part for Mac, the app icons aren't automatically added to the dock. To add together to the dock, drag the app icon from the Launchpad or the Applications binder. See Add the Office for Mac app icon to the dock.

Uninstall Part for Mac

Encounter Uninstall Office for Mac for instructions on uninstalling the Part apps.

Activate Part 2016 on a Mac

To activate Office on a Mac, see Activate Function for Mac

Mac activation issues

To troubleshoot Mac activation issues, come across the "Activation" department in What to endeavour if you tin't install or actuate Part 2016 for Mac.

Install updates on a Mac

If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-engagement with the latest security fixes and improvements. To install or cheque for updates on your Mac, see Check for Office for Mac updates automatically.

To bank check what the latest update is, encounter Update history for Function 2016 for Mac.

Install Office apps and gear up up email on a mobile device (iOS, Android, or Windows phone or tablet)

The Part apps for Android, iOS (iPhone or iPad), or Windows mobile devices are bachelor to download from the app shop for your device. For details on how to download Part apps and set them upward, select your device from beneath:

Ready Office apps and email on Android
Set Role apps and electronic mail on iOS devices
Set upwardly Office apps and e-mail on Windows Phone or Set Office apps on Windows Telephone

You tin can't set upward e-mail on your mobile device

For help with troubleshooting email setup on your phone or tablet, see Troubleshoot e-mail setup on mobile.

Y'all can't edit documents using Office apps on your mobile device

In most cases you tin do basic editing on most of these devices, however if you have a qualifying Office 365 subscription, you get admission to the apps' extra features. If you discover you can't brand edits to sure documents, see What you tin can do in the Office apps on an Android, iOS, or Windows mobile device with an Office 365 subscription.

You tin't discover the Role applications after installing Part

See Tin can't find Office applications in Windows 10, Windows 8, or Windows 7?

Yous recently switched Function 365 plans and now get messages you lot can't employ Function

When you lot install Office information technology's automatically linked to your Office 365 plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Part, they need to install the version of Office that comes with the new Office 365 programme, and then uninstall the version that came with the previous plan. Use this piece of cake fix tool to uninstall Part and so follow the steps to reinstall Office.

Select the button below to download and install the Office uninstall support tool.

Download
Follow the steps below to download the uninstall support tool according to your browser.

Tip:The tool may take a few minutes to download and install. After completing the installation, the Uninstall Function products window will open.
Edge or Chrome
- In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Border (older) or Internet Explorer
- At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
Firefox
- In the pop-upwards window, select Save Fileand then from the upper-correct browser window, select the downloads arrow > SetupProd_OffScrub.exe.
Select the version you desire to uninstall, and so select Next.
Follow through the remaining screens and when prompted, restart your estimator.

After you lot restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
Select the steps for the version of Function yous want to install or reinstall. Close the uninstall tool.

Microsoft 365 | Office 2021 | Function 2019 | Office 2016 | Office 2013 | Office 2010 | Function 2007

Function "stopped working" message appears when you start an awarding

You might run into an "<application> stopped working" mistake when you try to start Office applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. Older versions of add-ins might cause this type of trouble.

To resolve, first make certain you installed the latest Role update.

If the awarding still isn't working, endeavour the options in, Why do I get a "stopped working" message when I get-go my Office awarding?

You don't know what Role 365 product or license you accept

If you're non already signed in, go to http://admin.microsoft.com and sign in with your work or school business relationship.

If you use Office 365 operated by 21Vianet in Red china, sign in with your work or school username and password at https://login.partner.microsoftonline.cn.

If yous utilize Role 365 Germany, sign in with your work or schoolhouse username and password at https://portal.function.de.
From the browser header, become to Settings > My app settings > Office 365.
On the My account page, select Subscriptions.

In that location you lot'll see the services that you lot're licensed to apply, such as the latest desktop version of Role, SharePoint Online or OneDrive for Business, and Exchange Online. If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you.

If yous're an admin, see Assign licenses to users in Office 365 for business concern.

For more information, run into What Office 365 business production or license do I have?

Troubleshoot aid for Outlook, Skype for Business, OneDrive for Business, or SharePoint

The content of this commodity is specific to Office installation issues. Try these articles if yous're looking for troubleshooting help for these Office 365 services:

Outlook Assistance
Skype for Business organisation Help
OneDrive for Business organization Help
SharePoint

Contact u.s.

If you're nevertheless having trouble installing Office, contact your Function 365 admin. If your admin tin can't observe a solution for you after using the information on the Office 365 admin tab, he or she can contact support on your behalf. Y'all tin can too attempt the Community forums.

Try this first

To help with issues yous may see when installing Office, download the Back up and Recovery Assistant for Function 365 tool.

Recovery tool didn't aid? Select from below:

Admins should as well run into the Office for business organisation tab for more general Office installation issues.

I'm an Role 365 admin and don't accept an selection to install Office, Project, or Visio

When you lot first sign upwards for Role 365 for business concern and yous try to install Office (or Project or Visio if yous also have a subscription for those apps) you might come across a message that says you can't install Office because you lot don't have a license. This could happen because of a delay betwixt your initial sign in and Office 365 for concern setting upward your environs. Try signing out of Function 365 so signing back in.

It could as well happen because yous haven't assigned a license to yourself or your users. Do the following to cheque your licenses.

Bank check that you have a license

If you're not already signed in, go to http://admin.microsoft.com and sign in with your work or school account.

Note:If y'all're unable to sign in with your work or school account, you lot may be signing in to the wrong Office 365 service, run into Where to sign in to Office 365.
From the browser header, go to Settings > My app settings > Function 365.
On the My account page, select Subscriptions.

Y'all'll see the services that you're licensed to use, such as the latest desktop version of Office, Project, Visio, SharePoint Online or OneDrive for Business, and Exchange Online. If you don't run into The latest desktop version of Office in the list (or Project or Visio if you bought plans with those applications), see Assign licenses to users in Part 365 for business.

Not all Office 365 subscription plans come up with the fully installed Office applications. See the bottom of the Office for business cavalcade for a listing of those plans that don't include an installed version of Office. If your organization has one of these Microsoft 365 plans, as the admin, you tin switch to a different Office 365 plan or subscription, or in addition to the subscription you already have, buy another Part 365 for business subscription for those users who require the total version of Office.

If you're not sure what plan you take, follow the steps in What Office 365 for business subscription do I have? For a comparing of plans, see Office for business.

I recently switched Role 365 plans and now become messages I can't utilize Office

If you or the users in your organisation encounter Account Find or Unlicensed product errors in Office, they need to install the version of Role that comes with the new Function 365 plan, and and so uninstall the version that came with the previous program. Learn how in "Account Discover" appears in Office after switching Role 365 plans.

Role is taking very long to install

If yous or your users notice Office is taking a very long time to install, try installing using an offline installation. See Utilize the Function 2016 offline installer and select the Part for business tab. These steps show you how to download the installer file which you tin can and then employ to install Office offline on a PC at your convenience.

How do I install the latest version of Function on more than v computers?

You can actuate Office on up to five computers per user. If a user needs to install Office on a sixth computer, y'all have to deactivate an installation. Deactivation doesn't remove Office from the computer, merely yous can't use Office on that computer until you lot activate information technology. See Deactivate Office 365 if you see a "limit reached" fault.

How do I become the rest of my organization set up with Office 365 for business?

To assistance you set up your organization, see Fix up Part 365 for business organisation – Admin Help.

Upgrade users in my organization to the latest version of Office

If individuals in your organization are using an older version of Role, we recommend you upgrade to the latest version. Run into Upgrade users to the latest Office client.

How practise I deploy Office to multiple computers in my organization?

If you're an Information technology Pro and yous want to deploy Office in your arrangement, use the Function Deployment Tool to download the Office software to your local network. Y'all then deploy Part by using the software deployment method you typically use.

Yous tin too choose to take users sign into the Office 365 portal with their work or schoolhouse account and follow the steps in Install Office on your PC or Mac to install Office themselves.

How do I manage licenses for people in my organization?

Users need licenses to install Role and to utilise Outlook, SharePoint Online, Lync Online, and other services. As the Role 365 for business admin, you're responsible for Managing user software in Office 365. You assign licenses to new users when creating new accounts, or add together licenses to existing users, encounter Assign licenses to users in Office 365 for business organisation. To remove licenses from users, meet Remove licenses from users in Office 365 for business organisation.

If yous need more licenses, see Purchase licenses for your Office 365 for business subscription. To remove a license from your subscription, run across Remove licenses from your Part 365 for business subscription.

Activate volume license editions of Office

There are two types of activation methods for volume editions of Microsoft Function: Multiple Activation Key (MAK) and Fundamental Management Service (KMS). For assistance activating these editions, encounter Activate volume editions of Role.

View status of your services

Every bit an Office 365 admin, you can bank check Office 365 service health.

Troubleshooting help for Outlook, Skype for Business, or OneDrive for Business

This article is for Function installation bug. The links below are specific to admins looking for troubleshooting assist with these Office 365 services. For more general (not admin specific) assist in these areas, see the Additional help section on the Function for Business organisation tab of this topic.

Outlook (for email issues)
Skype for Business
OneDrive for Business organisation
SharePoint sites

Contact support

If you're yet having problems, admins can Contact Office 365 for concern support.

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Source: https://support.microsoft.com/en-us/office/troubleshoot-installing-office-35ff2def-e0b2-4dac-9784-4cf212c1f6c2